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Shipping & Returns

SHIPPING

All shipping costs, unless otherwise noticed are the responsiblity of the customer. Import duties, taxes, and charges are not included in the item prices or shipping cost. These charges are the buyer's responsibility.

If you have any questions regarding what additional costs your country may apply, please check with your country's customs office to determine what these additional costs will be prior to buying.

We ship via the United States Postal Service (USPS), and UPS. We highly recommend UPS as your shipping choice. They have the best insurance, tracking, and delivery options. We also offer the more economical USPS service, but be warned thay their tracking and delivery system is often not updated and customer service and contact information vary from country to country. 

WARRANTY AND RETURN POLICY

Damage

Your Instrument should be inspected immediately upon receiving it. If there are any damages they should be reported immediately. All of our instruments are fully tested just prior to leaving our plant. We're reasonable people, if you let us know about it right away we'll take care of it for you.

Return Policy

All sales of Livid Instruments hardware are given a fifteen (15) day return policy. A controller may be returned within fifteen (15) days of purchase. We will refund the purchase price of the product, less shipping and a 15% restocking fee, upon receipt of the returned item in as good of shape as it was shipped in. Refunds may take up to 10 business days to process. Any damage will be the responsibility of the customer. We will do our best to determine if damage happened during shipping and will help the customer by allowing carrier inspection of any damaged items. Software cannot be returned. Any open software packaging is not returnable or available for any refund.

Warranty

Livid Instruments warrants that this product is free of defects in materials and workmanship under normal conditions for one year from the purchase date, so long as the product is: owned by the original purchaser; the original purchaser has proof of purchase from Livid Instruments or an authorized dealer. Warranty does not include repairs needed due to misuse or abuse.

In the event that Livid Instruments receives written notice of defects in materials or workmanship from such an original purchaser, Livid Instruments will either replace the product, repair the product, or refund the purchase price at its option. In the event any repair is required, shipment to and from Livid Instruments and a nominal handling charge shall be born by the purchaser. In the event that repair is required, a Return Authorization (RMA) number must be obtained from Livid Instruments. After the RMA number is obtained, the unit should be shipped back to Livid Instruments in a protective package with a description of the problem and the Return Authorization (RMA) clearly written on the package.

In the event that Livid Instruments determines that the product requires repair because of user misuse or regular wear, it will assess a fair repair or replacement fee. The customer will have the option to pay this fee and have the unit repaired and returned, or not pay this fee and have the unit returned un-repaired.

THE REMEDY FOR BREACH OF THIS LIMITED WARRANTY SHALL NOT INCLUDE ANY OTHER DAMAGES. LIVID INSTRUMENTS WILL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT, OR SIMILAR DAMAGES OR CLAIMS INCLUDING LOSS OF PROFIT OR ANY OTHER COMMERCIAL DAMAGE, EVEN IF ITS AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND IN NO EVENT WILL LIVID INSTRUMENTS' LIABILITY FOR ANY DAMAGES TO THE PURCHASER OR ANY OTHER PERSON EXCEED THE PRICE PAID FOR THE PRODUCT, REGARDLESS OF ANY FORM OF THE CLAIM. LIVID INSTRUMENTS SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. SPECIFICALLY, LIVID INSTRUMENTS MAKES NO WARRANTY THAT THE PRODUCT IS FIT FOR ANY PARTICULAR PURPOSE.

This warranty shall be construed, interpreted, and governed by the laws of the state of New Jersey. If any provision of this warranty is found void, invalid or unenforceable, it will not affect the validity of the balance of the warranty, which shall remain valid and enforceable according to its terms. In the event any remedy hereunder is determined to have failed of its essential purpose, all limitations of liability and exclusion of damages set forth herein shall remain in full force and effect.

Livid Instruments Inc, Viditar Inc. Austin, TX USA